FAQ's

What is Certification Templates?

Certification Templates provides ready-to-use documentation for ISO, API, GDPR, SOC 2, PCI DSS, BRC, IMS, IATF & COBIT 5 standard. Each kit includes manual, plan, policy, procedures, SOPs, formats, templates, checklists, and more.

Our templates are designed to help organizations implement management systems efficiently and meet compliance and certification requirements.

Which standards do you cover?

We offer documentation for a wide range of standards, including but not limited to:

  • ISO 9001 – Quality Management System
  • ISO 14001 – Environmental Management System
  • ISO 45001 – Occupational Health and Safety
  • ISO 27001 – Information Security Management
  • ISO 22000 / HACCP – Food Safety Management
  • ISO 17025 – Testing and Calibration Laboratories
  • and many more!

Visit our Products page to see the full list.

What do your documents include?

Each kit typically includes:

  • Editable Manuals, Procedures, and Policies
  • Process Flowcharts and Forms/Templates
  • Audit Checklists and Implementation Guides

All files are provided in editable Microsoft Office formats (Word, Excel) for easy customization.

Are the templates customizable?

Yes! All templates are fully editable, allowing you to modify company name, processes, and formats to suit your organization’s specific needs.

How can I purchase a kit?

You can easily purchase any documentation through our website:

  1. Browse and select your desired kit, preview the samples.
  2. Click Add to Cart.
  3. Complete the secure checkout process.
  4. Instantly download your documents after payment confirmation.

For detailed steps, visit our How to Buy page.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure online payment options.

All transactions are processed safely through trusted payment gateways.

How do I receive my files after purchase?

After your payment is successfully processed, you will receive:

  • An email confirmation with your purchase details
  • A secure download link to instantly access your purchased templates

You can download and start using your files immediately.

Can I use the templates for multiple locations or clients?

Our standard license allows use within one organization (including single sites under the same company).

If you are a consultant or wish to use the templates for multiple clients, please contact us or email at sales@certificationtemplates.ca for a consultant license or bulk purchase options.

Do you offer support after purchase?

Yes, we provide post-purchase support via email. If you need help with any additional document required or format issues, our team will assist you promptly.

Does your template guarantee certification?

Our documentation is designed to help organizations meet compliance requirements effectively. We guarantee certification if all requirements are met during the audit stage. Successful certification depends on your company’s implementation and the certification body’s audit.

Can I request a customized document?

Yes! If you need documents designed to a specific industry or standard, we offer customization services. The cost will be quoted separately based on your company’s needs. Reach out to us with your requirements, and we’ll provide a quote and delivery timeline.

What if I face issues with downloading or accessing files?

If you encounter any problems during download or file access, please contact our support team:

Email: sales@certificationtemplates.ca

Phone: +1 (346) 701-5008

We’ll ensure your issue is resolved as quickly as possible.